Privacy Policy

Introduction

TurboSanctum B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our real estate consultancy services.

Data Controller Information

The data controller responsible for your personal data is TurboSanctum B.V., a company registered in the Netherlands with registration number NL87504963, located at Lindelaan 191, 4891 NR Breda, North Brabant, Netherlands.

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Communication Data: Records of your correspondence with us, including emails, phone calls, and meeting notes
• Website Usage Data: Information about how you use our website, including pages visited, time spent, and interaction patterns
• Technical Data: IP address, browser type, device information, and other technical identifiers
• Professional Information: Details about your real estate investment interests, financial capacity, and business requirements

How We Use Your Information

We use of your data is based on legitimate business interests and, where required, your explicit consent. We use your personal information for the following purposes:

• Service Provision: To provide real estate consultancy services, respond to enquiries, and manage client relationships
• Communication: To communicate with you about our services, appointments, and business matters
• Legal Compliance: To comply with legal obligations, including tax and regulatory requirements
• Business Operations: To manage our business operations, maintain records, and improve our services
• Marketing: With your consent, to send you information about our services and industry insights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with third parties in the following circumstances:

• Service Providers: Trusted third parties who provide services on our behalf, such as IT support, legal advice, and professional services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Client records are typically retained for seven years after the end of our business relationship, in accordance with Dutch legal requirements. Website analytics data is retained for 26 months, and marketing data is retained until you withdraw consent.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please use the following contact information:

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.